CODE OF ETHICS & CONDUCT
We are an award winning boutique firm, blending the highest possible standards in lifestyle financial planning with what we modestly think is best in class discretionary portfolio management.
As a firm, we hold the two highest financial planning distinctions as Chartered Financial Planners (CII) and an Accredited Financial Planning Firm™ (CISI).
Our CIO holds the highest distinction in investment management, as a CFA® charterholder. Many of our Wealth Managers hold the individual Chartered Financial Planner status from the CII and the Chartered Wealth Manager award from the CISI.
At the Professional Adviser Awards 2019 we were triple award winners, winning the coveted Adviser Firm of the Year (Midlands & East Anglia region), Adviser Firm of the Year (Whole of the UK), and Best Adviser Website.
We meet strict professional and ethical standards of practice from the Chartered Insurance Institute (CII) and the Chartered Institute for Securities & Investment (CISI). We take our responsibilities to act at all times in accordance with the CII Code of Ethics and and CISI Code of Conduct very seriously.
Montage Wealth Management is a trading style of Montage Portfolio Management Ltd, which is a limited company registered in England under number 4137475 and whose registered office is at 135/137 New London Road, Chelmsford, Essex CM2 0QT, and is authorised and regulated by the Financial Conduct Authority under number 194768.
Our Code of Ethics & Conduct
- To put our clients first, acting in their best interests at all times.
- To act with the highest ethical standards and integrity.
- To be honest, open, transparent and fair in all aspects of our business.
- To deliver an exceptional level of service to our clients.
- To develop our business and staff to the very highest professional standards.
- To treat everyone fairly without discrimination.
Our approach at all times is to work in a dedicated manner, with a team approach, with the ultimate aim of helping our clients to acheive their objectives, whatever they might be, both now and in the future.
CII Code of Ethics
As members of the Chartered Insurance Institute (CII) we meet the standards set out within the CII’s code, which sets down the principles which we must follow in the course of our professional duties, as follows:
1. Comply with the CII Code and All Relevant Laws and Regulations
- Deal with the Chartered Insurance Institute in an open, clear and co-operative manner.
- Deal with regulators in an open, clear and co-operative manner.
- Ensure regulators and the Chartered Insurance Institute are treated courteously and not in a vexatious or frivolous manner and that all queries are dealt with promptly.
- Meet any Continuing Professional Development (CPD) requirements.
- Work not only within the law but also within the spirit of the law.
- Make sure our organisation is suitably regulated and has effective compliance arrangements.
- Ensure, where required, we are individually authorised or regulated.
- Report any breaches of the Code to the Chartered Insurance Institute.
2. Act with the Highest Ethical Standards and Integrity
- Be honest and trustworthy.
- Be reliable, dependable and respectful.
- Not take unfair advantage of a client, a colleague or a third party.
- Not bring the financial services industry or the Chartered Insurance Institute into disrepute whether through our actions in work or outside work.
- Not offer or accept gifts, hospitality or services which could, or might appear to, imply an improper obligation.
- Promote professional standards within the industry.
- Encourage our organisation to produce an ethical code.
- Make sure our Chartered Insurance Institute membership or chartered status is described correctly.
- Inform the Chartered Insurance Institute of any change in our work or circumstances which affects our membership or chartered status.
- Operate both professionally and in a financially responsible manner including avoiding personal insolvency.
3. Act in the Best Interests of Each Client
- Encourage our organisation to put fair treatment of clients at the centre of its corporate culture.
- Base our decisions on a clear understanding of client needs, priorities, concerns and circumstances.
- Give our clients all the information, of which we are aware, which is needed for our clients to make an informed decision, provided that information is not confidential to another client.
- Make sure the promises we make to our clients about a product’s performance and the after sale service are true.
- Respect confidential information of clients, former clients and potential clients.
- Ensure we do not use information from work improperly and/or to our personal or business advantage.
- Turn down work where a conflict of interest exists between us and our client.
- Refuse to act where a conflict of interest exists, save where acting in these circumstances is expressly permitted by a regulator.
4. Provide a High Standard of Service
- Communicate with our clients in a way that is accurate and straightforward and expressed in a way that the individual client can understand.
- Be transparent about fees and other costs.
- Make sure reasonable steps are taken to ensure all advice is accurate and suitable for the individual client.
- Obtain and provide clear information before, during and after the point of sale.
- Ensure adequate and correct records are kept.
- Act with skill, care and diligence.
- Act only within our ability and authorisation and seek help where necessary.
- Ensure our knowledge and expertise is kept up-to-date and relevant for our work.
- Ensure those who work for us have appropriate training, supervision and access to our learning and development programme.
- Make sure our firm has a clear written complaints procedure which is followed.
5. Treat people fairly regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation
- Treat each person as an individual.
- Challenge and report unlawful or otherwise unfair discriminatory behaviour and practice.
- Always act openly and fairly and treat employers, employees, colleagues, clients, potential clients and suppliers with equal respect and opportunity.
- Make reasonable adjustments to assist people with disabilities or particular needs we may deal with at work.
- Encourage our organisation to produce and promote an equality and diversity policy setting out how the business plans to promote equality, diversity and inclusion, prevent discrimination and deal with any instances of discrimination which might happen.
- If it is within our control, make sure processes and procedures do not discriminate.
CISI Code of Conduct
As members of the Chartered Institute for Securities & Investment (CISI) we meet the standards set out within the CISI’s following eight principles, which impose an obligation on us to act at all times not only in compliance with the rules, but also to support the underlying values of the Institute:
- To act honestly and fairly at all times, putting first the interests of our clients and customers and to be a good steward of their interests and those of counterparties, taking into account the nature of our business relationship with each of them, the nature of the service to be provided to them and the individual mandates given by them.
- To act with integrity in fulfilling the responsibilities of our appointment and seek to avoid any acts, omissions or business practices which damage the reputation of our organisation or the financial services profession.
- To observe applicable law, regulations and professional conduct standards when carrying out financial service activities, and to interpret and apply them to the best of our ability according to
principles rooted in trust, honesty and integrity.
- To observe the standards of market integrity, good practice, conduct and confidentiality required or expected of participants in markets when engaging in any form of market dealings.
- To be alert to and manage fairly and effectively and to the best of our ability any relevant conflict of interest.
- To attain and actively manage a level of professional competence appropriate to our responsibilities, to commit to continuing learning to ensure the currency of our knowledge, skills and expertise and to promote the development of others.
- To decline to act in any matter about which we are not competent unless we have access to such advice and assistance as will enable us to carry out the work in a professional manner.
- To strive to uphold the highest personal and professional standards at all times.
How To Contact Us
If you have any questions or comments about our Code of Ethics & Conduct:
Write to us: Montage Wealth Management, 135/137 New London Road, Chelmsford, Essex CM2 0QT
Email us: firstname.lastname@example.org
Phone us: 01245 506010